Seematics Customization Return & Refund Policy
1. Eligibility for Returns
We accept returns for the following conditions:
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The product is defective or damaged upon delivery.
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You received the wrong item.
2. Return Process
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To initiate a return, contact our customer support within 7 days of receiving your order.
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Provide order details and supporting images of the issue.
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Once approved, you will receive return shipping instructions.
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The product must be returned in its original packaging, unused, and with all accessories.
3. Non-Returnable Items
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Personalized or customized products (unless defective or incorrect).
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Items that have been used, washed, or altered.
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Gift cards and promotional items.
4. Refund Policy
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Refunds are processed within 2-3 business days after the returned product is received and inspected.
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Refunds will be credited to the original payment method.
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Shipping charges are non-refundable unless the return is due to an error on our part.
5. Exchange Policy
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Exchanges are available for defective or incorrect items.
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If an exchange is not possible, a refund or store credit will be issued.
6. Order Cancellations
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Orders can be canceled before they are shipped. Once dispatched, the order cannot be canceled.
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Refunds for canceled orders will be processed within 2-3 business days.
7. Contact Us
For any return or refund inquiries, please contact our support team at call/Whatsapp: +91-7500383823.
This policy is subject to change without prior notice. Please review it periodically for updates.