Thank you for choosing [Your Personalized Product Online Shop] for your custom creations! We understand the excitement of waiting for your unique items, and we strive to ensure a smooth and timely delivery process. Please take a moment to review our delivery policy below:
1. Processing Time:
- Once your order is received, our team begins crafting your personalized products with meticulous attention to detail. Processing time may vary depending on the complexity of your order and our current workload.
- Typically, orders are processed within 1-2 business days. However, during peak seasons or high-demand periods, processing times may be slightly longer. We appreciate your patience and understanding.
2. Customization:
- Please send details(Photos, Text etc.) to us via WhatsApp or email(Available on Product page). Our dedicated team will review your requirements carefully and ensure that your custom creation exceeds your expectations.
3. Shipping Methods:
- We offer various shipping methods to accommodate your needs. Upon checkout, you will have the option to select your preferred shipping method, including standard, expedited, or express shipping.
- Please note that the chosen shipping method will determine the estimated delivery time and associated costs.
4. Estimated Delivery Time:
- The estimated delivery time consists of both processing and shipping periods. Once your order has been processed, it will be shipped according to the selected shipping method.
- While we make every effort to deliver your personalized products within the estimated timeframe, please understand that unforeseen circumstances such as weather delays or carrier issues may affect delivery times.
5. Tracking Information:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the progress of your delivery online.
- If you encounter any issues with tracking your order or have concerns about its status, please don't hesitate to contact our customer support team for assistance.
6. Shipping Restrictions:
- At this time, we only offer shipping within India. We apologize for any inconvenience this may cause to our international customers and appreciate your understanding.
7. Delivery Address:
- Please ensure that the delivery address provided during checkout is accurate and up-to-date. We cannot be held responsible for orders shipped to incorrect addresses due to customer error.
8. Delivery Confirmation:
- Upon delivery of your order, you will receive a confirmation notification. If you are unavailable to receive the package, our carrier may leave it in a secure location or make alternative delivery arrangements depending on their policies.
9. Delivery Issues:
- In the rare event that your order is lost, damaged, or delayed during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
10. Returns and Refunds:
- Please refer to our Returns and Refunds Policy for information regarding product returns, exchanges, and refunds.
Contact Us:
- If you have any questions or concerns regarding our delivery policy or need assistance with your order, please don't hesitate to contact our friendly customer support team. We're here to help!
Thank you for choosing Seematics Customization. We appreciate your business and look forward to delivering exceptional custom creations to you!