Seematics Customization Delivery Policy
1. Shipping & Delivery Timeline
We strive to deliver your orders in a timely manner. Orders are processed within 2 business days and shipped via our trusted delivery partners. Estimated delivery times vary based on location:
- Domestic Orders: 5-6 business days
2. Shipping Charges
Shipping charges are calculated at checkout based on the delivery location and the weight of the package. We may offer free shipping for orders above a certain value, as mentioned on our website.
3. Order Processing & Dispatch
- Orders placed before [cut-off time] will be processed the same day. Orders placed after this time will be processed the next business day.
- Orders are dispatched from our warehouse within 2 business days of order confirmation.
- Once dispatched, a tracking number will be shared via email/SMS for real-time tracking.
4. Delivery Delays
While we make every effort to deliver orders on time, delays may occur due to unforeseen circumstances such as weather conditions or courier service disruptions. We will keep you informed in case of significant delays.
5. Address Accuracy & Failed Deliveries
- Customers are responsible for providing an accurate and complete shipping address. We are not liable for delayed or failed deliveries due to incorrect addresses.
- If an order is returned due to an incorrect address or multiple failed delivery attempts, re-shipping charges may apply.
6. Damaged or Missing Items
- If you receive a damaged package, please report it to us within [X] hours of delivery with supporting images. We will investigate and offer a suitable resolution.
- In case of missing items, contact our support team immediately, and we will assist you in resolving the issue.
7. Contact & Support
For any questions regarding shipping and delivery, please contact our customer support team at call/Whatsapp: +91-7500383823
This policy is subject to change. Please review it periodically for updates.